Customer Service
Contact Us
Frequently Asked Questions
How do I sign up for Rack Room Shoes promotional emails?
What is your Gift Cards & Merchandise Credit policy?
What is your Check Policy?
- We accept personal checks and business checks, which are preprinted with signer’s name and address.
- No two party, payroll or counter checks are accepted.
- We require a valid photo identification (driver license, state issued ID or military ID) and phone number.
- There is a ten (10) business day waiting period for refunds on all check purchases.
- We use Certegy for check verification and collection. There is a minimum $25 (up to maximum of state) service charge for all returned checks.
What is your Return & Exchange policy?
Tell me more about Models Wanted