A: The Models Wanted campaign is an annual program which begins in the Fall and continues until the end of the year. Potential models may pick up an application beginning in mid-September, at their local Rack Room Shoes store. Applications will be available from September until December 31, and may also be found on our website during that time period. Return all completed applications to your local Rack Room Shoes store. After December 31st, applications will no longer be accepted, as that is the time that our Models Wanted Committee begins the selection process. All we ask for is 2 photos to be submitted with your application – a head shot of you smiling, and of course, one full-length photo of you wearing Rack Room shoes. Photos should be either 3”x5” or 4”x6” and should include the applicants name, age and phone number clearly labeled on the back of each photo. Applicants under the age of 18, do require a legal guardian contact and signature. We ask that only one application be submitted per person.

A: Once the application deadline has passed, our Committee begins selecting models on a monthly basis, based on our upcoming promotions. Due to overwhelming response we receive each year, we are only able to contact the applicants who are selected to be part of our upcoming promotion.

A: Rack Room Shoes promotional emails contain special offers, discounts and coupons. Sign up for our email newsletter by clicking this link.

A: Within 30 Days Returns and Exchanges with ORIGINAL Receipt.
Returns and Exchanges with NO Receipt:
- A merchandise exchange or a merchandise credit will be offered for unworn merchandise at the current selling price, when accompanied by the original box.
Returns from the “Buy One Get One” Sale:
- The purchase of two pairs is what qualifies you for the discount during our “Buy One Get One” Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return.

A: The Models Wanted campaign is an annual program which begins in the Fall and continues until the end of the year. Potential models may pick up an application beginning in mid-September, at their local Rack Room Shoes store. Applications will be available from September until December 31, and may also be found on our website during that time period. Return all completed applications to your local Rack Room Shoes store. After December 31st, applications will no longer be accepted, as that is the time that our Models Wanted Committee begins the selection process. All we ask for is 2 photos to be submitted with your application – a head shot of you smiling, and of course, one full-length photo of you wearing Rack Room shoes. Photos should be either 3”x5” or 4”x6” and should include the applicants name, age and phone number clearly labeled on the back of each photo. Applicants under the age of 18, do require a legal guardian contact and signature. We ask that only one application be submitted per person.

A: Once the application deadline has passed, our Committee begins selecting models on a monthly basis, based on our upcoming promotions. Due to overwhelming response we receive each year, we are only able to contact the applicants who are selected to be part of our upcoming promotion.

A: Models Wanted applications will be available at your local Rack Room Shoes store and also on our website, from September through December of each year. Completed applications should be turned in to your local Rack Room Shoes store by December 31st.

A: We want REAL people. We look for people of ALL ages that represent the true Rack Room Shoes customer. We love families, couples, singles and kids. There is no particular "type" of person we look for. As long as you shop at Rack Room Shoes, this year it could be you!

A: Within 30 Days Returns and Exchanges with ORIGINAL Receipt:

Returns and Exchanges with NO Receipt:
- A merchandise exchange or a merchandise credit will be offered for unworn merchandise at the current selling price, when accompanied by the original box.

Returns from the "Buy One Get One" Sale:
- The purchase of two pairs is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return.

A: - May be used to make purchases at any store location. Merchandise Credit cannot be redeemed for cash.
- Rack Room Shoes is not responsible for lost or stolen gift or merchandise credit cards.

A: - We accept personal checks and business checks, which are preprinted with signer’s name and address.

- No two party, payroll or counter checks are accepted.

- We require a valid photo identification (driver license, state issued ID or military ID) and phone number.

- There is a ten (10) business day waiting period for refunds on all check purchases.

- We use Certegy for check verification and collection. There is a minimum $25 (up to maximum of state) service charge for all returned checks.

A: We accept Visa, MasterCard, Discover and American Express.

A: The Ship2Home program allows merchandise to be ordered and purchased at one location and then shipped directly to the customer’s home from another location.

A: A Ship2Home purchase must be made at a store location

A: Ship2Home orders usually arrive within 7-10 business days, excluding holidays. Rack Room Shoes is not responsible for weather-related delays.

A: Please contact Customer Care at customercare@rackroom.com

A: When possible, multiple items will ship from the same location. However, they may arrive in separate packages on separate days.

A: To return your item(s) at any Rack Room Shoes store, please bring:
1. The unworn item must be returned in the original box with the packaging within 30 days
2. The original receipt or the original packing list

- To return your item(s) by mail, contact us at customercare@rackroom.com

A: Orders can be shipped to any street address within the continental US. Unfortunately, we are not able to ship to PO, APO, MPO or FPO boxes

A: Please take the following steps to locate the delivered package:
1. Check around the indicated area of delivery or with the signee of the package.
2. See if the driver hid the package from view, or if he signee is currently holding it for you.
3. Check with any neighbors who may have retrieved the package for you.

- If you are unable to locate the package after taking the steps above, please contact us at customercare@rackroom.com

A: At this time we are only able to ship orders via UPS/FedEx Ground.

A: Rack Room Gives is an ongoing program that allows us to connect with our customers beyond meeting them in our stores, while aiding them in charitable efforts.

Through Rack Room Gives, Rack Room Shoes provides a number of ways in which customers can seek support to strengthen local fundraising opportunities and initiatives. Click here to learn about the different programs that make up Rack Room Gives, which include Shoes That Fit, Rack Room Grants, Local Community Fundraising, and Corporate Donations.

To learn more about Rack Room Gives, visit rackroomgives.com

A: Rack Room Shoes operates out of Charlotte North Carolina.

A: We are privately owned, and as a result we are not traded on any exchange. This is a position that benefits our customers greatly. By remaining privately owned we are able to focus on the customer’s needs and providing great values rather than our shareholders interests.

A: While some areas of the country experience seasonal employment due to both weather and tourism; we currently have approximately 4,300 employees.

A: Generally speaking we operate in stores that are between 5,500 and 6,500 square feet in size.

A: We operate approximately 380 locations in 24 states.

A: Click here to read our Privacy Policy.Click here to read our Terms of use.

A: You may give us a call at 1-800-306-9309 or click here to fill out our customer care form and we'll get back to you as soon as possible.