Customer Service

Contact Us

Frequently Asked Questions

How do I sign up for Rack Room Shoes promotional emails?
What is your Gift Cards & Merchandise Credit policy?
What is your Check Policy?
What Debit/Credit Cards do you accept?
What is your Return & Exchange policy?
Tell me more about Models Wanted

Q: How can I become a Model for Rack Room Shoes?
A: The Models Wanted campaign is an annual program which begins in the Fall and continues until the end of the year. Potential models may pick up an application beginning in mid-September, at their local Rack Room Shoes store. Applications will be available from September until December 31, and may also be found on our website during that time period. Return all completed applications to your local Rack Room Shoes store. After December 31st, applications will no longer be accepted, as that is the time that our Models Wanted Committee begins the selection process. All we ask for is 2 photos to be submitted with your application – a head shot of you smiling, and of course, one full-length photo of you wearing Rack Room shoes. Photos should be either 3”x5” or 4”x6” and should include the applicants name, age and phone number clearly labeled on the back of each photo. Applicants under the age of 18, do require a legal guardian contact and signature. We ask that only one application be submitted per person.

Q: How will I know if I’ve been selected to be a Model?
A: Once the application deadline has passed, our Committee begins selecting models on a monthly basis, based on our upcoming promotions. Due to overwhelming response we receive each year, we are only able to contact the applicants who are selected to be part of our upcoming promotion.

Q: When and where can I submit my application to be a Model for Rack Room Shoes?
A: Models Wanted applications will be available at your local Rack Room Shoes Store, and also on our website, from September through December of each year. Completed applications should be turned in to your local Rack Room Shoes store, prior to December 31st.

Q: What kind of models are you looking for?
A: We want REAL people. We look for people of ALL ages that represent the true Rack Room Shoes customer. We love families, couples, singles and kids.
There is no particular “type” of person we look for. As long as you shop at Rack Room Shoes, this year it could be you!