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Frequently Asked Questions

How do I sign up for Rack Room Shoes promotional emails?
What is your Gift Cards & Merchandise Credit policy?

  • May be used to make purchases at any store location. Merchandise Credit will be issued ONLY at the current selling price and cannot be redeemed for cash.
  • Rack Room Shoes is not responsible for lost or stolen gift or merchandise credit cards.
What is your Check Policy?
What Debit/Credit Cards do you accept?
What is your Return & Exchange policy?
Tell me more about Models Wanted