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Frequently Asked Questions
How do I sign up for Rack Room Shoes promotional emails?
What is your Gift Cards & Merchandise Credit policy?
What is your Check Policy?
What Debit/Credit Cards do you accept?
What is your Return & Exchange policy?
Within 30 Days:
Returns and Exchanges with ORIGINAL Receipt:- A full refund in the original form of payment will be issued for unworn merchandise.
- Purchases paid by check must wait ten (10) business days for a cash refund.
- A merchandise exchange or a merchandise credit will be offered for unworn merchandise at the current selling price, when accompanied by the original box.
- The purchase of two pairs is what qualifies you for the discount during our “Buy One Get One” Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return.