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We're committed to making sure our website is accessible.

Accessibility Policy

Rack Room Shoes is committed to ensuring that its websites are accessible to the widest possible audience, including users with disabilities.

Policy Intention

The long-term goal and intention of this policy is to state clear accessibility principles that all Rack Room Shoes websites must follow.

Rack Room Shoes is in the process of ensuring all pages comply with the AA standard of the Web Content Accessibility Guidelines (WCAG) 2.0. Rack Room has replatformed in March of 2018 and completed work to ensure that many accessibility issues were addressed.  Rack Room Shoes acknowledges that this effort is a continual work in progress and, in order to ensure no user is disadvantaged while this work is carried out, Rack Room Shoes intends to respond to all requests for assistance with accessibility by altering the necessary content as soon as possible. Websites shall provide appropriate channels of communication to allow visitors to request alternative formats and to give feedback about any accessibility issues.

This practice will continue after Rack Room Shoe’s web pages are deemed AA compliant in order to meet specific individual needs that cannot be met by mainstream adjustments and to ensure that required adjustments to our web pages are made to maximize their accessibility to disabled users.

Policy Dimensions

For the purpose of this policy, the term “websites” includes:

All websites (public and non authenticated) managed and maintained by Rack Room Shoes staff or on the behalf of Rack Room Shoes, including, without limitation, all external websites using domain or any subdomain.

All material associated with pages of the website such as documents, audio, video and any other additional files.

Policy Principles

Rack Room Shoes will adhere to the following principles in relation to its websites: The websites shall provide appropriate channels of communication for feedback about accessibility. The websites shall stive to meet level AA of the Web Content Accessibility Guidelines version 2.0 as standard.

Changes To This Policy

This policy will be reviewed annually to ensure that it continues to meet the needs of our user community. This policy was last reviewed in July 2019.