Shipping, Returns, & Exchanges

The majority of orders placed before 12:00pm EST will ship within 24 hours.

We currently only ship to locations within the continental United States.

Yes we can. To ship to a P.O. Box or APO/FPO, you must select the FedEx Smartpost option as the designated service type.

In the event you have lost or misplaced your shipping invoice and would like to make a return or exchange, you may request a Return Authorization from Customer Care by calling 1-800-306-9309.

During the checkout process you will find a separate field to enter a shipping address, if it differs from the billing address. This makes gift giving even easier!

If for any reason you are not satisfied with your online purchase and wish to return it within 60 days, we will gladly accept your unworn merchandise for a full refund in the original form of payment provided you have your shipping invoice as well as the original box.
Returns from the "Buy one get one" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned.

Please see our store policy regarding in-store returns.

Simply mail the unworn merchandise in its original packaging along with the shipping invoice to our Returns Processing Center. It may take up to 14 days to process the return and 2 billing cycles to reflect the credit to the original form of payment. Rack Room Shoes is not responsible for the merchandise until it has been received by our Returns Processing Center. C.O.D. packages will not be accepted. We recommend insuring and/or sending merchandise through a traceable shipping method.

 

• Fill out the Return Form section of the shipping invoice.
• Enter the reason code next to the product being returned.
• Complete Special Instructions if returning a gift or a purchase paid by gift card.
• Place the unworn merchandise back in the original box along with the completed invoice.

 

Send to:
Rack Room Shoes
Attention: Returns Processing - 9110
8310 Technology Drive
Charlotte, NC 28262

Exchanges can be made easily at any of our store locations. We are currently unable to process any exchanges via mail. If you'd like to exchange product via mail, please return the original purchase for a refund and reorder another pair. If you have any questions regarding our exchange policy, please feel free to call Customer Care at 1.800.306.9309 or email us.