ORDER ONLINE
Shop our site, select item(s) & size(s), then choose Pick Up In Store when adding to cart.
Get Pickup Passcode
When your order is ready for pickup we will email you a barcode with a 9-digit Passcode.
You'll need this Passcode to pick-up your order.
PICK UP YOUR ORDER
Your order will be ready for pick-up at the store location noted in ready-for-pickup email.
You've got questions—
we've got answers.
How does Free In-Store Pickup work?
1. Free In-Store Pickup is available at a limited number of stores at this time. If your local store is participating, a Pick Up In Store button will display on the product page. Select your location and finalize your purchase.
2. Shop on our website or in the app. Select item(s), select size(s) and then click the Pick Up In Store button.
3. Once your order is placed, you’ll get an order confirmation email.
4. When your item(s) are ready to be picked up, you’ll receive another email with a 9-digit passcode.
5. You’ll need this passcode when you pick up your order. If your item(s) are unavailable for pickup at the store, you’ll receive a cancellation email.
2. Shop on our website or in the app. Select item(s), select size(s) and then click the Pick Up In Store button.
3. Once your order is placed, you’ll get an order confirmation email.
4. When your item(s) are ready to be picked up, you’ll receive another email with a 9-digit passcode.
5. You’ll need this passcode when you pick up your order. If your item(s) are unavailable for pickup at the store, you’ll receive a cancellation email.
If my selections are available at different stores, can I pick up at multiple locations?
Yes, you can! Our Free In-Store Pickup feature allows you to place an order online and choose different store pickup locations in one simple transaction. You will get a chance to review your order and decide what’s easiest for you during checkout. Should you select more than one pickup location, each store order will have its own unique 9-digit Passcode.
What if I don’t receive a confirmation email?
Please check your email’s spam and/or junk mail folder. Log into your profile and verify you entered the correct email when you signed up. If you're using Gmail, check your Promotions tab.
When can I pick up my order?
It can take approximately 2-4 hours for your order to be ready. Once you receive your 9-digit passcode through email, your items will be ready for pickup! If your order is placed less than 4 hours before the pickup store’s local closing time, the order will be prepared the following day, within 2-4 hours of store opening.
Who do I contact with questions regarding my Free In-Store Pickup order?
How do I pick up my order?
Go to your pickup location and tell a store associate you placed a Free In-Store Pickup order. All you need is the 9-digit Passcode you received in your ready-to-pickup email
If I can’t make it to the store, can someone else pick up my item(s) for me?
Yes, anyone with the 9-digit Passcode you received in your ready-to-pickup email may pick up your order.
How long do I have to pick up my item(s) at a store?
You have 7 calendar days from when your order was accepted to pick up your order. Your item(s) will be cancelled on the 8th day if you do not pick up, and you will not be charged.
What are the regular business hours at my store?
You can Click Here to find hours for your store. You can also look for the selected store’s hours in your ready-to-pickup email.
Can I place a Free In-Store Pickup order for a store out of state?
Yes! You can place an order at any store that offers Free In-Store Pickup. The seven day pick-up window will still apply.
How will sales tax be calculated on my Free In-Store Pickup order?
Your sales tax will be determined by the store’s location. If you also selected an item to be shipped in the same order, it will be determined by the delivery address.
How do I cancel a Free In-Store Pickup order?
If you need to make changes after you place your order, call the store directly using the information provided in your confirmation email.
When will I be charged for my Free In-Store Pickup order?
You will not be charged until all item(s) in their order have been either been picked up or shipped.
What item(s) are eligible for Free In-Store Pickup?
Most footwear qualifies for Free In-Store Pickup. Currently, accessories are not eligible for Free In-Store Pickup.
