STORE POLICIES

Store Polices

Returns and Exchanges with Original Receipt:

Unworn merchandise may be returned within 60 days of purchase for a full refund.
Merchandise must be accompanied by the original box.
Returns from the "Buy one get one" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of the return, in store only.
Please allow 1-2 billing cycles for credit card refunds to appear.
Purchases paid by check must wait seven (7) business days for a cash refund. Please click here for details regarding our Return Policy.

Returns and Exchanges with no Receipt:

An exchange of an Rack Room Shoes gift card will be offered for unworn merchandise at the current selling price, when accompanied by the original box.

Returns with Rewards:

Redeemed Rewards are not reissued at the time of return and have no cash value.

Price Adjustment Policy:

A one-time price adjustment may be made within ten (10) days from the original date of purchase. To receive an adjustment, you must present your original receipt.
Flash Sales and Special Events are excluded.

Gift Cards:

Gift cards may be used to make purchases at any store location.
Rack Room Shoes is not responsible for lost or stolen gift cards.
Gift cards may not be redeemed for cash, except where required by law.
Gift cards have no value until purchased.
Gift cards do not expire, and are not subject to any fees.
Gift cards are not a deposit or an asset account.
Gift cards are a prepayment of goods and are not redeemable for cash except where required by law.
Lost or stolen cards cannot be replaced.
Reload your card, check your balance or make a purchase at Rack Room Shoes.

Check Policy:

We accept personal checks and business checks, which are preprinted with signer's name and address.
No two-party, payroll or counter checks are accepted.
We require a valid photo identification (driver's license, state issued ID or military ID) and phone number.
Purchases paid by check must wait seven (7) business days for a cash refund.

Debit/Credit Cards

We accept Visa, MasterCard, Discover and American Express.